ABOUT
Who are we?
Debt Recovery Specialists Serving Australia & New Zealand
Boost Collections is part of the Commercial Credit Services Group. Established in 2001, we bring over two decades of experience to the debt recovery industry. We combine the strength and systems of a large-scale agency with the personal attention of a boutique firm. With a focus on transparency, performance, and respectful engagement, we help clients recover outstanding debts while maintaining positive customer relationships.
Our Story
Originally established as Commercial Credit Services in 2001, Boost Collections was created to provide a smarter, more client-focused alternative to large, impersonal debt collection firms. From day one, our focus has been on building client-first partnerships - offering tailored solutions, superior outcomes, and genuine service without the complexity. Today, we support clients across a wide range of industries with results-driven strategies, seamless legal integration, and real-time reporting.
We deliver big company capability with small company care.
Part of the Commercial Credit Services Group
Boost Collections is proudly part of the Commercial Credit Services Group, alongside other specialist brands. This structure allows us to deliver tailored services with shared values, systems, and support.
What We Stand For
Positive experiences, powerful outcomes.
Built on respect, driven by results.
MISSION
To deliver professional, cost-effective debt recovery through fair and balanced strategies.
APPROACH
We focus on providing positive customer experiences, while delivering high-performance outcomes for our clients.
COMMITMENT
We build long-term client partnerships through transparent service, clear communication, and tailored support.
What Sets Us Apart
THE BOOST DIFFERENCE
Tailored, Cost-Effective Collection Processes
Customised strategies designed to suit your business, your customers, and your budget -without compromising on results.
No Collection = No Commission
You only pay when we recover your debt.
Dedicated Account Managers
Personalised support and clear communication throughout the process.
Online Portal
Real-time updates, account visibility, and downloadable reports.
In-House Legal Team
Aston Reid Lawyers manages legal recovery exclusively for Boost clients.
In-House Skip Tracing
Swift, compliant location services built into our recovery process.
Customer Reminder Services
A softer, customer-friendly approach to early-stage collections-designed to preserve relationships while encouraging timely payment.
National Coverage
Seamless recovery services across Australia and New Zealand.
Customised Reporting
Performance and analysis reports aligned with your business needs.
Flexible Contact Times
We operate during business hours, evenings, or weekends -based on your preferences.
Extensive Industry Experience
Proven results across sectors including medical, publishing, telecommunications, utilities, and commercial industries.
Transparent, Proactive Service
We communicate openly, act decisively, and never over-promise - so you always know where things stand.
Large Company Resources, Small Company Approach
Scalable systems and legal capability backed by personalised service, agility, and genuine care.
THE BOOST COMMITMENT
TO COMPLIANCE & QUALITY
ISO 9001 Quality Management
Continual review and improvement of systems and procedures.
ISO 14001 Environmental Management
Conscious, proactive management of environmental impact.
ISO 27001 Information Security Management
Robust controls and processes to safeguard data and ensure secure information handling.
ISO 45001 Occupational Health & Safety
Proactive management of workplace health and safety through structured systems and continuous improvement
Privacy Partnership with Helios Salinger
We work with leading privacy experts Helios Salinger to proactively manage data protection and compliance obligations.
"We stay ahead of legal and regulatory changes and provide ongoing internal and external training to our team to uphold these standards."
Responsible Recovery, Backed by People Who Care
We recognise that debt collection isn't just about numbers - it's about people. Financial hardship, social challenges, and personal circumstances can all impact a customer's ability to repay.
That's why our team receives ongoing training in vulnerability awareness, respectful engagement, and ethical recovery practices. We're committed to supporting your customers in the right way- with empathy, professionalism, and compliance at every step.
What we commit to, we deliver -with honesty, transparency, and compassion.
