Frequently Asked Questions for
Clients & Account Holders
Client FAQs
- 01
We collect consumer and commercial debt for clients throughout Australia. We work with large corporate companies, government agencies, education facilities as well as small and medium businesses. Debt size varies from a few hundred dollars with no upper limit.
Please phone on 1800 446 901 to see how we can help you.
- 02
You need to open an account with us, so that we can act on your behalf. You can do this online by clicking on the Enquire button, or call toll free 1800 446 901 (AU) or +64 4928 3016 (NZ), to get things started.
- 03
Yes, your dedicated account manager will keep you updated on the progress of your collections. They will contact you if a decision is needed regarding the account, such as legal action, skip tracing, or recommending changes to collection strategies. If you have opted for our online service, you can access file notes on your debts at any time.
- 04
The more information that you can provide about your customer and the debt, will assist in timely and effective debt recovery. As a minimum we would need a copy of your terms of trade and a copy of the invoice/statement of debt.
- 05
If collection proceedings result in a judgement, the default will be recorded with a credit reporting bureau. This listing will remain for five years, even if the debt is paid. It will only be removed if the account was incorrectly lodged initially.
Account Holder FAQs
- 01
It will be if your creditor includes it in their credit policy or if the debt remains unpaid and a judgment is entered. Once listed with a credit bureau, the default will stay on your credit history for five years. It can only be removed if it was incorrectly listed initially.
- 02
There are several options to choose from including: cheque, credit card, EFT and BPay.
- 03
Accounts ultimately need be paid in full, and we are obligated to find a solution acceptable to our client (the person you owe money to). If you can’t pay in full, we need to confirm your financial situation and agree on a payment plan that both you and the creditor find acceptable. This agreement must be in writing.
- 04
Please call us immediately to explain your situation. We will do everything we can to help you set up a payment plan. Ultimately, the plan needs to be acceptable to your creditor.
- 05
We need to be able to correctly identify you and establish that the account belongs to you.
Keeping your contact information up to date ensures we can reach you to discuss your situation and provide assistance.
- 06
This decision is up to the credit provider. When you apply for credit, they may perform a credit check to help them decide. If your debt has been fully paid, it may improve your chances, but it doesn’t guarantee approval.