Question 1

Will my default be listed on my credit history?

Accepted Answer

It will be if your creditor includes it in their credit policy or if the debt remains unpaid and a judgment is entered. Once listed with a credit bureau, the default will stay on your credit history for five years. It can only be removed if it was incorrectly listed initially.

Question 2

How can I pay my account?

Accepted Answer

There are several options to choose from including: cheque, credit card, EFT and BPay.

Question 3

I can’t pay my debt in full. Can I pay by instalments?

Accepted Answer

Accounts ultimately need be paid in full, and we are obligated to find a solution acceptable to our client (the person you owe money to). If you can’t pay in full, we need to confirm your financial situation and agree on a payment plan that both you and the creditor find acceptable. This agreement must be in writing.

Question 4

Legal action has started on my account; can I still pay it off in instalments?

Accepted Answer

Please call us immediately to explain your situation. We will do everything we can to help you set up a payment plan. Ultimately, the plan needs to be acceptable to your creditor.

Question 5

Why do you need all my contact details?

Accepted Answer

We need to be able to correctly identify you and establish that the account belongs to you.
Keeping your contact information up to date ensures we can reach you to discuss your situation and provide assistance.

Question 6

Will I still be able to get credit if my account has been listed as a default with a credit bureau?

Accepted Answer

This decision is up to the credit provider. When you apply for credit, they may perform a credit check to help them decide. If your debt has been fully paid, it may improve your chances, but it doesn’t guarantee approval.

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